on 06-05-2022 10:40
Signed up for VM on 3rd May.
On the VM app on my phone, under 'Orders & Appointments', I can see 'Engineer installation' scheduled for 18th May;
On the website under 'My Orders and Appointments', I can see 'Services ordered - Broadband' and the date/time show as today's date and '8am-6pm' - it showed the same yesterday, but with yesterday's date.
Why the the 2 show different orders (both have a different order number)? And why is the date moving for the one on the website? (I assume this one is for the external preparations)
Answered! Go to Answer
on 06-05-2022 11:42
The reason for the moving date on the external work is that it is only an estimate. No one, even at Virginmedia, knows what the actual date will be until a subcontractor has actually turned up to do the work. Consequently the date for the Internal installation and connection will also be delayed in step.
If you are lucky this could actually be done soon. If not you could be waiting for months. In the meantime, have a read of some of the installation stories on this page and older ones.
on 06-05-2022 11:42
The reason for the moving date on the external work is that it is only an estimate. No one, even at Virginmedia, knows what the actual date will be until a subcontractor has actually turned up to do the work. Consequently the date for the Internal installation and connection will also be delayed in step.
If you are lucky this could actually be done soon. If not you could be waiting for months. In the meantime, have a read of some of the installation stories on this page and older ones.
on 06-05-2022 11:44
Thanks - yeah, I have just been reading some of the posts... what have I let myself in for!!!
on 10-05-2022 10:03
Quick follow-on question - assuming the pre-install visit happens, will I be notified in any way, or will the order just disappear? (At the moment I am still in the installation date showing as today's date - go-live is still a week away so there's time yet...))
on 12-05-2022 10:17
Hi adavid27,
Thanks for posting 🙂
The visit would just disappear.
Alex_Rm
on 12-05-2022 10:25
Thanks.
Just looked again and I can see another appointment but now on the same date as the full installation (that appointment is for between 1pm and 6pm and shows icons for TV, computer and phone)
on 14-05-2022 11:49
Hi there @adavid27
Thank you so much for your update, I'd be more than happy to double check this appointment v=with you via a PM just to make sure all is OK.
I will pop one across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
Thank you
on 18-05-2022 08:59
Workmen just pulled up outside the house... wandered up and down the road taking photos, including one of the front of our house; made a few phone calls... ... ... then drove off.
I guess we won't be getting installed today then!
on 18-05-2022 11:38
on 20-05-2022 14:38
Hi @adavid27
Thanks for the update. Please do keep us informed on how everything goes with your installation today 🙂 and if you have any further questions let us know.
Kind regards,
Serena