A big HELLOto the Virgin Media Community! I'm trying so hard to join you lmao! (orry for the long post,I promise it is interesting and I couldn't find anything like this on Google(And I know how to Google well 😉 )
Before I start I will preface I have my landlords full written permission to have Virgin Media installed as my apartment is on the ground floor and faces outwards towards the road so no other tenants will be effected by this, however she has said she doesn't want any extra bother that would take up her time(ergo the letter).
I originally incorrectly selected the same apartment number for the apartments next door(I'm at 41-43, they're at 44, no space between the apartments). Whoever was in that apartment was already a customer and obviously the order was cancelled. However, when I search for my apartment(NEXT DOOR) I got told enter my details wait 10 days for a response... No response.
I then went into my local virgin media branch and they looked by my apartment and told me its a commercially listed building and they'd see what they could do about it.
NOW THIS IS WHERE THE STORY GETS JUICY!
I rang the council because I wanted to inquire why the place I like could legally run a shop outlet. (^That was a bit hyperbolic but anyway 😉 ) Firstly, got a woman who nicely pulled up the planning permission for me when the building was renovated in 2012 to make the apartments it was marked SPECIFICALLY as residential apartments. She then transferred me to another lady who told me she thinks the property I am in should be listed as residential and then gave me SOMEONE ELSE'S number who will definitely know as THIS person should be able to set the record straight(there might be some weird loophole that allows it, I'm no legal expert), change it back to a residential building, or it is a residential building but there's some sketchy stuff going on. But his office had closed by the time I'd got to that point.
I then checked the virgin media business broadband page and to my shock they actually confirm I can have it installed directly into my apartment and the 350mb packages for residential and business are basically the same price right now.
FINAL THOUGHTS / CONSPIRACY THEORY
I once worked as a door to door Gas and Electricity switcher(Sorry for getting you to the door) and some gas/energy companies(Looking at you, OvO, but others do it too) would set the meter in the house to commercial so people like me couldn't switch them to cheaper deals on the door. And it happened more than you'd think.
I think that may have been what happened here, BT/OpenReach installed the lines as commercial so nobody in here could(easily) get virgin, because the apartments next door can.
ANY advice would be most appreciated and thanks for reading the absolute nightmare trying to get Virgin at this property.