on 03-11-2022 21:35
Hello,
During the first lockdown over two years ago, Virgin put flyers through our doors to request cars be moved off the street on a certain date for the engineering works that came through to fibre up the street. I watched as surrounding streets and the opposite side of the road to me got done and waited with excitement thinking our side would be next, but alas it never happened!
When I walk around the area now the work has well and truly finished, it appears that literally my side of the road has been singularly missed out. When I type my postcode into certain checkers, it says Virgin is available to me but when I narrow it down to house number, it's suddenly not.
Is there any way of finding out what happened and whether I'll ever be able to get fibre to the house? It was really weird to get the leaflets and watch it all go through the street only to find it's only been done for my neighbours opposite.
Thanks for any insight,
Pat
Answered! Go to Answer
on 06-11-2022 10:16
Hi Pat,
Welcome back to our Community Forums and thanks for your post.
Sorry to hear we do not currently service your property!
I would love to take a closer look into this for you so will pop you a PM now to confirm some details 😄
Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.
Speak soon!
on 06-11-2022 10:16
Hi Pat,
Welcome back to our Community Forums and thanks for your post.
Sorry to hear we do not currently service your property!
I would love to take a closer look into this for you so will pop you a PM now to confirm some details 😄
Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.
Speak soon!
on 06-11-2022 10:55
Thanks, I have replied by DM.
on 06-11-2022 11:08
Thanks for confirming the requested details via PM @Patc57
I have sent this of to our dedicated team now and they'll be in touch within 10 days, if not sooner, to discuss servicing your property.
Let us know how you get on.