Any ideas what caused this sudden drop yesterday ?

[jka94036]

Had another sudden drop out of broadband yesterday, offshore guy didnt have much idea why this happens apart from running through his scripts.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/42c9362233be05742b30bbe4638d788c69d121ea-19-03-2021

 Thanks

[Paul_DN]

Hi John,

Thank you for coming back to us, I hope you feel better now, I have booked the technician again you can check and change if necessary via your online account under help, my appointments

Kind regards

Paul. 

[jka94036]

Thanks Paul

[Paul_DN]

Hi John,

I am sorry I have had a look and cannot see anything which may have caused the drop yesterday, it may have been a intermittent issue which we may not of picked up on.

Regards

Paul.

[Kirston26]

That's a bummer! I've got a tech appointment today between 4-7pm, I'll let you know how that goes.

Totally understand the panic attacks. Thankfully I've never suffered with them to the point it affects me from seeing other people. I hope you get your issues fixed, as I know I'm getting for the lack of a better word **bleep***d off with the useless service.

Good luck with your next appointment! 

[Kirston26]

Hi John_GS 

Technician has been today. Replaced the hub, moved to a different tap. checked the outside connections and said there wasn't an issue. I'm stuck at a loss at the moment. People keep telling me there's no issues, but evidently there's an underlying issue somewhere for me to be consistently getting these "SYNC Timing Synchronization failure's. The technician also mentioned about contacting the Network team to check if the cabinet is at fault or if there's a cable issue and said he would call tomorrow (17/04/2021 Saturday) to see if there are any issues. I'm not holding my breath on any of this, as i've been told multiple times that no one can see any issues. If there aren't any "Issues" then why am i getting these SYNC Timing Synchronization failure's?!

If this issue can't be fixed i see no reason why the contract can't be terminated and fee waived as service provided is lackluster at best!   

[Tom_F]

Thanks for getting back in touch Kirston26. Checking on this today I can't see any update from our side - please keep us updated with the outcome of the call-back. 

Tom 

[Kirston26]

Hi, @Tom_F

Thanks for getting back to me. The tech said he was going to call at 3pm, which he hasn't done and to be completely honest i'm not surprised. I have 2 complaints in. One is being reviewed and the other is saying "Closed" but was opened last night. 

[Travis_M]

Hi @Kirston26

My apologies for the inconvenience, have you still not received a callback yet?

Regards

[Kirston26]

Hi @Travis_M

Thank for getting back to me. No i have still not received the call and the broadband is still intermittent as you can see via my live graph in my signature.  

[Travis_M]

Hi @Kirston26

I have emailed the area field manager to discuss where we can take this from here - once I receive a reply I will let you know. My apologies again and your patience is much appreciated.

Regards