Any ideas what caused this sudden drop yesterday ?

[jka94036]

Had another sudden drop out of broadband yesterday, offshore guy didnt have much idea why this happens apart from running through his scripts.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/42c9362233be05742b30bbe4638d788c69d121ea-19-03-2021

 Thanks

[jka94036]

Been getting odd periods of high latency and packet drops, unfortunately the hub is not allowing access to the stats on 192.168.100.1  (it does that sometimes)

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2ab4bf6dc83fe7b9b0fd74f01d3b2dd487262457

[jka94036]

Oh dear 🤨

https://www.thinkbroadband.com/broadband/monitoring/quality/share/cb4ea22729c95e8362a610556c30adb508b9f741-05-07-2021

[Ayisha_B]

Hi @jka94036

Thanks for sharing the link for your latest BQM. At this stage we'd advise to continue monitoring as there are no issues on the live network.

[jka94036]

Still happening

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a34b9b621ac645d284e7211d0b009e219a561c32-06-07-2021

[Ayisha_B]

Hi @jka94036

I have been having a look at your account and can see you did have several engineer appointments scheduled in previously due to the drop outs you advise you are experiencing but these were all cancelled due to your personal circumstances.

I will book another visit for you so things can be checked over. 

Will pop you a PM now so we can get your address confirmed and this arranged. 

Speak soon. 

[Ayisha_B]

Thanks for confirming the details via PM @jka94036

I have arranged the appointment and you will find confirmation of this via your online account. If you find the time and date unsuitable, feel free to re-schedule. 

Let us know how the visit goes. 

[jka94036]

Ok thanks 

Although I am not convinced that the problem is within my house. Apart from the large area problem that happened last week my connection has been good, it’s only very recently that these latency spikes have been happening again.

I don’t want to waste the Techs time but let’s see what happens 

[Ayisha_B]

Keep us posted.