Hi,
Sorry to report I'm another unhappy customer.
Usual applies.
Moving house, notification one day before that the external works haven't been carried out.
Delayed a month.
No broadband, no TV, no phone.
Dongle promised an interim solution.
No dongle has been provided.
Over 10 hours on the phone being passed around various departments, one of which lasted 3.5 hours with no resolution. Like being lost in a Kafka novel.
Further external work supposed to be done today, not done.
No clarity on when this will be completed.
Quite funny when you look back at all those "we want this to be as smooth as possible, moving is stressful" messages. Turns out Virgin Media has been the most stressful aspect of the whole move.
Can someone from the Virgin media team please contact me.
This is without a doubt, the worst customer experience I've ever had and unless it is resolved very quickly, you will be losing a long-term customer.
