2 weeks ago
After losing two days of internet over Christmas, the internet has been unavailable all day today.
Surprisingly, the VM Status page did say there was an issue, which would be resolved by 6pm. The VM Status page has now changed to say it's all fine and working, but it isn't!
Am I entitled to compensation for this lost connection?
Area Ref: 20
Call VM and claim for every day without service.
Thanks for getting in touch.
Apologies for any inconvenience this has caused. Has the issue now been resolved?
If you go without service for more than 24 hours, you would need to get in touch with our customer care team on 150 / 0345 454 1111, who can apply a loss of service credit.
Let us know if you have any further issues.