Menu
Reply
  • 2
  • 0
  • 0
dar2008
Joining in
158 Views
Message 1 of 3
Flag for a moderator

Another day without Broadband...

After losing two days of internet over Christmas, the internet has been unavailable all day today. 

Surprisingly, the VM Status page did say there was an issue, which would be resolved by 6pm. The VM Status page has now changed to say it's all fine and working, but it isn't! 

Am I entitled to compensation for this lost connection? 

Area Ref: 20

0 Kudos
Reply
  • 3.39K
  • 226
  • 552
Roger_Gooner
Wise owl
154 Views
Message 2 of 3
Flag for a moderator

Re: Another day without Broadband...

Call VM and claim for every day without service.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
0 Kudos
Reply
  • 567
  • 25
  • 40
Forum Team
Forum Team
117 Views
Message 3 of 3
Flag for a moderator

Re: Another day without Broadband...

Hi dar2008, 

 

Thanks for getting in touch. 

 

Apologies for any inconvenience this has caused. Has the issue now been resolved? 

 

If you go without service for more than 24 hours, you would need to get in touch with our customer care team on 150 / 0345 454 1111, who can apply a loss of service credit. 

 

Let us know if you have any further issues. 

 

 

Thanks, 

 

Hetty_R
0 Kudos
Reply