on 21-06-2017 14:56
We are aware some customers are unable to opt out of the Advanced Network Error Search (ANES) using the online option.
We are currently working to resolve this issue but in the meantime you can either contact Web Chat or call the our technical support team on 150 from a Virgin landline or alternatively 0345 454 1111.
If you'd prefer us to get this done for you please pop a post on this thread and one of the mod team will contact you as soon as we can.
This issue should now be resolved.
Please opt out using your home connection on this website https://my.virginmedia.com/advancederrorsearch/ and if you have any problems please let us know.
on 29-06-2017 21:19
Hallo chaps.
https://my.virginmedia.com/advancederrorsearch/ - this doesn't work. How do I switch that insidious search page off? It's not exactly made clear on the site at all.
Cheers!
on 03-07-2017 12:30
Hello John,
I would also like this feature disabled, please PM me.
Thanks,
James
on 12-07-2017 07:20
on 13-07-2017 18:25
on 14-07-2017 09:54
Hello
I am trying to access a network to work from home and am blighted with the Advanced Network Error page from VM. I understand turning this off may help with the issue, but when clicking the link the page on your website does not seem to want to turn it off. Can somebody turn this thing off for me please?
Thanks
on 14-07-2017 18:25
on 15-07-2017 17:26
Afternoon,
I am another one that would like this disabled please as its playing havoc with my vpn dns
on 16-07-2017 11:36
Can someone please explain what this is and what the error symptoms are?
I am having trouble connecting to various websites. Last time this happened it was a SH2 firmware issue.
17-07-2017 00:33 - edited 17-07-2017 00:38
on 20-07-2017 00:50
Hi I would like to opt out thanks