Address verification - New build

[Lisa131]

Hi,

I’m told by Virgin that they can’t verify my address and that Virgin isn’t available in my area yet, but it’s a new build house which comes with cables outside by the front door ready for it to be installed and other people on the estate have it. How can I sort this out?

thanks

lisa

[MOD EDIT: Subject title changed for clarity]

[Christy_D]

Hi there,

Are you moving services to this address?

Have you spoken with the movers team yet?

Thanks

Christy

[Steven_L]

Hey @Lisa131,

Welcome and thanks for getting in touch with us here on the community forums.

As @Christy_D asked, have you spoken to the team about this yet or do you need further help on this?

Regards,

Steven_L

[Lisa131]

Hi Steven,

the last message I had off Christy was this:

‘Thank you. Whats your name and number please so I can add it to the priority list for notification when its goes live. 

I will also keep you in the loop and check daily myself.’

I’ve not spoken the the movers team. My house is a new build and I’m a new customer.

thanks

lisa

[John_GS]

Hi Lisa,

Thanks for coming back to us. 

There's two options here;

You can either wait for Christy to make contact or contact the movers team who can assist further - 150 / 0345 454 1111. 

All the best for the house move as well 🙂 

Kind regards,