on 07-03-2022 13:58
I wonder if there's a way to get the address database at Virgin updated so we can get connected.
We have terraced property. The properties either side are both on Virgin cable connections. At our house there is Flat A and Flat B.
On the Virgin webpage there are 2 records at our address:
Flat A, XXX - Virgin shows not available
Flat Above, XXX - Virgin shows avaialble
I have no idea how to reach the right person, but somewhere someone at Virgin could update the database to show both flats A & B and that Virgin is available for both. Can anyone help?
07-03-2022 13:58 - edited 07-03-2022 13:59
Hi there
I can look into this for you
I'll pop over a private message to take some details.
Thanks
Christy
on 09-03-2022 14:21
Hey @markr101,
Welcome back to the community and thanks for taking the time to post.
Has @Christy_D been able to get this investigated for you?
Regards,
Steven_L
on 11-03-2022 14:10
Thanks Steven
I've just replied to her PM. Thanks for following up.
Mark