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Address not showing for setup but another flat in block has VM

Joining in

Hi, for some reason, my postcode shows 1 flat within my block as being available for setup- does this mean only that flat could get VM broadband or is it still possible? many thanks


Problem sorter

Hi @linjax21 

Thank you for reaching out to us here, to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.


Thank you


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