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Address not beinglisted

Joining in

The title explains it all, I put my postcode in and I have all the neighbours listed but not my house.
And I haven't received any call back from the help option. Is anyone available to pm me and help rectify the issue?


Problem sorter

hi @Red5 

Thank you for reaching out to us here, welcome to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.


Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more