Address is not present on Credit Check page

[h101]

Hi, as title. Trying to buy your product but my address is not present on the credit check page, which is blocking further progress as there is no custom option.

Going off previous questions, yes it is in the Royal Mail address list. Can someone please help with this?

Thanks

[VM-Jon]

Ho @h101 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. If your address is not listed on some of our systems I will be able to escalate this for you.

In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon