Address Incorrectly Listed as Business

[Ljhrunner12]

I want to sign up as a new customer for a TV and broadband package but have found out that my address is incorrectly listed as a business address on your database. I was told I had to get the address changed to residential with Royal Mail before I can sign up. I contacted Royal Mail and my address is already residential and not business. What do I have to do to get my address corrected to residential and sign up with Virgin media?

[VM-Jon · Accepted solution]

Hi @Ljhrunner12 ,

Thank you for reaching out to us here, its great to hear you would like to join us. I am more than happy to take a look at this for you to see what we can do to help. I will drop you a private message for a little more detail.

Thank you

Jon