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Activation

Just moved house and arranged to transfer existing contract over to new property. Broadband and TV worked for a couple of hours last night in new property but then stopped and hasn’t worked since. Today I had a letter with a new account number, new cables received and old account has been closed. Responded to activation text but that didn’t work. Now have no service and cannot get through to anyone to sort - equipment all seems to work fine, seems to now be an account problem. Was led to believe I would simply continue with my existing contract, so not sure why its ended up this complicated. Any ideas? - need to work from home so need sorted ASAP.

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Re: Activation

Hi are there any VM technicians able to help? Activation didn't work, all call centres closed and no response from texts and chat. Realise Covid-19 has affected customer services but its really frustrating to not even know if messages are even getting through to Virgin.

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