Activating

[Lifegoeson]

Received Virgin box today but need a new tv and was told I could activate without a TV. How do I do this? I also can’t log in to the TV Go app as it says ‘the service isn’t available at the moment’. I upgraded from just broadband to broadband and tv with my new contract starting today yet my account page is only showing broadband listed 

[Posidon]

Hi phone virgin the auto mated system knows you received your kit it will ask if you want to activate it just follow instructions

03454541111

[Lifegoeson]

Thanks

[newapollo]

Hi @Lifegoeson 

Rather than calling the 0345 number and getting stuck in a  call queue, you should call the activation line. 

0800 953 9500  You will need the box serial number, and your account number and area code.

[Posidon]

I didn't need enter serial numbers at all as soon as I entered my Ac no the system knew I had self install kit delivered  and asked if I want to activate it pressed 1 for Yes and it was done 

[newapollo]

I'm pleased that worked for you @Posidon 😎

It does help to have the information to hand, especially as sometimes there's a mismatch with the serial numbers on the VM systems.

[Zach_R]

Hi @Lifegoeson,

Thank you for your posts and welcome to our community forums. We're here to help.

I'm sorry to hear you had a bit of trouble understanding how to activate the equipment, but I can see members of our community here have offered advice on how to do this. Let us know if you need any further assistance with this.

Thanks,