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Pingouin
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Activating an "upgrade" Superhub v2 I was given

Hello all,

I've had the same Superhub v1 since I moved in in 2010. Lately, it's been acting a bit, with my internet connection dropping at times for no apparent reason.

A colleague moved into a house in which the previous owner left their old Superhub v2; as my colleague doesn't use Virgin, he gave it to me as otherwise it was going to the skip.

Can I swap my old v1 with this v2 and ask Virgin Media to activate it for me? I know I could report the problem to the helpline, but every time I do, someone tests my connection and says everything is fine, so I'd like to have a go at switching the Superhub if possible.

Thanks!

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Very Insightful Person
Very Insightful Person
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Re: Activating an "upgrade" Superhub v2 I was given

VM will not activate it - short and simple - you should be able to get a hub3 - so its ringing or wait here and VM should be able to sort it

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Tony
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jbrennand
Alessandro Volta
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Re: Activating an "upgrade" Superhub v2 I was given

Or you could try for a "free" Hub3 replacement - see the link below. If you get the - "Ooops - please call" message – then when you call, go through options 1,1,4,5 - to get through to retentions - you will get a UK based person who should at least know about the deal - no-one seems to have informed the "offshore" lot about it yet ! It may be that you aren’t eligible and they will want to charge you - do not accept that - come back here.

https://www.virginmedia.com/shop/hub-swap.html?buspart=uk_app_connect2_hubswap

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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