I've had the same Superhub v1 since I moved in in 2010. Lately, it's been acting a bit, with my internet connection dropping at times for no apparent reason.
A colleague moved into a house in which the previous owner left their old Superhub v2; as my colleague doesn't use Virgin, he gave it to me as otherwise it was going to the skip.
Can I swap my old v1 with this v2 and ask Virgin Media to activate it for me? I know I could report the problem to the helpline, but every time I do, someone tests my connection and says everything is fine, so I'd like to have a go at switching the Superhub if possible.
Re: Activating an "upgrade" Superhub v2 I was given
Or you could try for a "free" Hub3 replacement - see the link below. If you get the - "Ooops - please call" message – then when you call, go through options 1,1,4,5 - to get through to retentions - you will get a UK based person who should at least know about the deal - no-one seems to have informed the "offshore" lot about it yet ! It may be that you aren’t eligible and they will want to charge you - do not accept that - come back here.