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jamespike82
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Account showing as suspended / connection keeps dropping

I did a self install on Friday, all was working fine until Monday afternoon

Now I get intermittent connection, if I send a constant ping to www.google.com I get about 30% dropped packets, also when doing speed test upload speed is 0.

when checking the service status page on my virgin account it says 'Service to your home has been suspended. Please get in touch with us to talk about this.  '

Every time I speak to anyone on the phone they tell me different things, but say they see no issue with my account

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Tudor
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Re: Account showing as suspended / connection keeps dropping

VM staff will pick up your post, but for for a few days yet. 


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Re: Account showing as suspended / connection keeps dropping

Hi there jamespike82,

 

I'm sorry to hear about this.

 

I've located your details and your equipment levels, etc., are all within range at the moment.

 

Have things since improved for you at all?

 

Nat_J


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jamespike82
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Re: Account showing as suspended / connection keeps dropping

Hi

Thanks for getting me to me

Yes all OK now, apparently there was an issue in my area, although I could find no reference to this and all of the people I spoke to (several different) did not seem to know about this

Thanks

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Re: Account showing as suspended / connection keeps dropping

Hello jamespike82, 

Thanks for the update Smiley Happy

Good to know this has improved. 

Let us know if we can help with anything else. 

Take care. 

Heather_J

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