Account number

[ncarr84]

• No Order hasn’t arrived for self install broadband. WhatsApp conversation with agent resulted in not being able to be helped as I have no account number. Given wrong phone number for pre-installation team. Can’t find info to track deliver as when I try to get through on phone I need an account number- which I don’t have yet. Can someone please look into this. 

[VM-Jon]

Hi @ncarr84 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon