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onpiopah
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Account name change led to no services

I written in the Virgin to change the name on our account from my wife to my name. Now I have no services for the past 24 hours and cannot get any help . Waited on the phone for two hours then got cut off. What do I do?

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Alex_RM
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Re: Account name change led to no services

Hi onpiopah,

 

Thanks for posting and sorry for the late reply, 

 

I'm not able to locate your account however when changing the responsibility of the account, there can be a period of no service for upto 24 hours. 

 

Please let me know if there are still any issues.

 

Alex_Rm

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