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Kayblow76
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Account information

Moved homes recently and had my subscription transferred. I signed a new agreement and was given an account number which shows on my online account & also billing. However, whenever I call Virgin Media customer services, they tell me the account number is for someone else & they can’t discuss with me. I’m having daily problems with my wifi, I can’t get help over the phone because I have another person’s account number, they won’t direct my calls & am supposed to pay a bill under this reference number. 

Someone know who I can call at Virgin Media to assist? The customer service department (wherever they’re in the world) is unhelpful. I need to talk to someone in the UK. 

Any ideas or direction please?

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dnpark38
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Re: Account information

Try the phone again but use the links to retention's/I'm thinking of leaving.


"VM 50 Mps Broadband and anytime phone."
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Forum Team (Retired) John_GS
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Re: Account information

Hi Kayblow76,

 

Sorry for this experience and the faults you're currently having.

 

Is all now sorted? If not, let me know and I can assist further

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Kayblow76
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Re: Account information

Hi John_GS

all seems to be fine now. Cheers! 

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Moderator (Retired) Ty_S
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Re: Account information

Hi Kayblow76

That's great to hear. Thanks for letting us know 


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