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jshaw205
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Account already active at address

I'm about to move into a new address, and placed an order with VM almost a month ago for broadband. I was told there's already an existing account at this address, and that they're contacting the account owner. I have heard nothing since then, and will be moving in very shortly. What can I do? I can't contact customer support, as I have no account number, just an order number. The previous tenant no longer lives at the address, and appears not to have replied to VM. Can I get their account moved off my line? Any assistance appreciated, cheers!

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Christy_D
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Re: Account already active at address

Hello,

 

Let me see what I can do to help with this.

 

I’ll send over a private message to take some details and further assist you.

 

Many Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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