Account Set Up

[kf16]

Hello,

I took out a new contract with Virgin Media on 28/10/22 but I am yet to receive a welcome email or details of my delivery. I have approved the documents from the contract and I even selected a delivery date of choice, which was today, 03/11/22. 

When placing this order online I think it has gone through twice as I have two separate links to approve documents, one from 27/10 and one from 28/10 which I approved the same day

Thanks

[Chris_W1]

Hi kf16, thanks for the message and welcome to the forums.

I am sorry to hear that there is an issue with the set up of the account. 

I will send you a private message so that this can be looked into further. 

Kind regards 

Chris.