Came home this evening to find that my broadband was disconnected, although I could connect to the hub and access the interface there. In the status it was showing "Network Access: Denied" I wasn't able to get a copy of the log but it was showing a lot of Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out errors.
Please help. Everything has been fine for ages and now suddenly this.
I ran a check from the service status page and it thinks my equipment is turned off. (Its not)
Sorry, should have mentioned that I have done this. Twice now in fact. I have changed the coax to the point on the wall also, although I did this and checked the status page which says that access is denied, so it looks like an issue at Virgin rather than a local equipment issue.
Forgot to update this thread. I fixed the issue by putting the superhub into modem only mode and then putting it back into normal mode. I also posted in a local facebook group and about 20 people in the immediate area were also having issues at the same time. Seeing access denied in the logs would indicate an issue with the platform, not power levels?
Just a quick update. I rang Virgin and advised that we moved addresses.
Now I am cut off.
Apparently you can't just update your address, it requires a whole new account apparently. I've been promised a new router, which hasn't turned up and now the internet is turned off totally. To top it all off, the original question about someone looking at the box thats open to the elements can't be addressed until I have a new account and ring up again.
My internet has been working fine for a year, the person on the phone said it shouldn't. Perhaps a training issue?
Came home today to no internet and when rebooting and reloading the configuration it still says for the internet on the web console "access denied" the support agent has arranged an engineer but I've got a feeling virgin has black listed the connection for some reason can anyone help ?