@thefamousdevlin wrote:
Snip…
I found out today that my next door neighbour has Virgin Fibre. Does this not mean that the cables are already on my side of the road?
Thank you
Devlin
Probably yes, although there can be other reasons for why your neighbour has a connection but you can’t.
On the other hand, I presume you had an original installation date of 7th March, and VM haven’t issued you with a ‘cease notice’ at any point have they? That being the case, you are entitled to compensation of £5.25 for each and every day from 7th March until VM finally get you connected up. What actually will happen is that you will be told a pack of lies about ‘we’re waiting for Council permission, it’s not our fault so no compensation for you’, which is almost inevitably a pile of BS, you may also get the ‘well it’s only a provisional date rather than a firm date, so again no compensation for you’ which is also a lie, whether deliberate or simply a failure of VM staff to understand their own regulations - well who can say?
So here’s my advice, firstly investigate alternate broadband suppliers and simply sign up with one of them, however do not cancel your VM installation, in fact just don’t bother contacting them again. Until and unless they issue a proper ‘cease notice’, and going by the complete absence of reports on here of anyone ever getting one, I suspect that nobody at VM is even aware of their existence or purpose.
Just think of the compensation racking up, which you are entitled to even if you never use VM’s services! Eventually, maybe, they’ll get around to connecting you up, in which case, you test it and immediately cancel without any penalty under the 14 day cooling off period regulations. Costs you nothing, but you absolutely know that the cables are all in place and working should you want to give VM another go in the future.
Oh and lastly, as I mentioned, you absolutely will be given the run around about the compensation, please do post back here when that happens and we can advise on how to work the system, so to speak, does involve a few jumping through hoops and eventually going to the industry adjudicator CISAS, but it’ll be worth it.
