86002 Trying to charge for reply

[Mikeeeeee]

Received a text saying I need to reply to the text to confirm I will be in for a engineer visit on Friday, when I try to reply in being told it is going to charge me to send the message. 

I arranged this appointment so I don't see why I need to pay to send a message just confirm an already agreed upon appointment. & why your choosing a number that is going to charge me in just to confirm this appointment. 

[jbrennand]

Can you not do this by logging into your online VM account and going to the appointments section?

[Tudor]

I know it’s the principle of thing, but if you actually cost up your time writing about it I would expect it to be more than the cost of the text.

[jbrennand]

Actually... does anyone still pay to send a text? I dont know anyone who has done so for years. 

Just wondering... apologies to the OP if their plan still charges.

[Travis_M]

Hi @Mikeeeeee

Thanks for posting on our community forum and a big warm welcome with this being your first post.

You shouldn't need to pay to confirm the appointment if you're on a normal mobile plan, if you're a customer of ourselves you certainly wouldn't need to pay at all to confirm this.

Regards

[BBDomo]

Sorry to ressurect an old post, but "You shouldn't need to pay to confirm the appointment if you're on a normal mobile plan"

Yes this is completely what I would expect on Virgin Mobile (1GB + Unlimited mins) . It's incorrect, however:

[Matthew_ML]

Hey BBDomo, thank you for reaching out and sending this screenshot over.

This is a charge to a number which is not included in your allowance unfortunately.

This is classed as a premium text.

You can stop this from happening in the future by logging into your online account and putting the spend cap to zero. Thanks  

[spell]

Which transparently side steps the purpose of the original post apart from confirming that VM are directing the OP to send a 'premium text' when it is not required and/or not charged