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Rachel041185
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500mbps package 200mbps speed

Hello all again

 

Since my last message on here I have been able to get up and running due to help from a very nice engineer that visited. However since I have noticed a problem with broadband speed, I am on the 500 pack have been told I shouldn't have any issues gaining this however daily I struggle to get over 200 (I know don't get the violins out just yet) I have tested this both wired and wireless at countless different times and can not get over the minimum expected speeds virgin quotes on its policies.

Can anyone help with this? I've checked all connection which are tight and secure and really don't want to ring customer services to go through there script process.

 

I'll post the router status below. 

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Rachel041185
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Re: 500mbps package 200mbps speed

Cable Modem StatusItem Status Comments

Password
 


 
Router status
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12670000007.140256 qam17
21950000006.540256 qam8
32030000006.538256 qam9
42110000006.538256 qam10
52190000006.538256 qam11
62270000006.838256 qam12
72350000006.938256 qam13
82430000006.838256 qam14
9251000000738256 qam15
102590000007.338256 qam16
11275000000740256 qam18
122830000006.840256 qam19
132910000007.140256 qam20
142990000007.840256 qam21
153070000007.940256 qam22
16315000000840256 qam23
173230000008.140256 qam24
183630000008.540256 qam25
193710000008.440256 qam26
203790000008.340256 qam27
213870000008.440256 qam28
223950000008.540256 qam29
234030000008.440256 qam30
244110000008.440256 qam31


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.922370
2Locked40.365210
3Locked38.973880
4Locked38.968800
5Locked38.962370
6Locked38.953840
7Locked38.949150
8Locked38.945650
9Locked38.938130
10Locked38.926440
11Locked40.324200
12Locked40.323330
13Locked40.914420
14Locked40.38290
15Locked40.95630
16Locked40.96100
17Locked40.35930
18Locked40.97430
19Locked40.310520
20Locked40.313410
21Locked40.913380
22Locked40.314550
23Locked40.315990
24Locked40.322250
Acquired Downstream Channel (Hz)
267000000
Locked
Ranged Upstream Channel (Hz)
39399974
Locked

Provisioning State

Online
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Tudor
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Re: 500mbps package 200mbps speed

We also need your upstream levels. Those Pre RS errors are fairly high, but are accumulative since the hub was last power cycled. Pre errors are automatically corrected, but I have never seen that level of Pre errors without some Post errors (which are not correctable) and yours are all zero.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Rachel041185
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Re: 500mbps package 200mbps speed

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1393999745.075512016 qam2
2257999964.875512016 qam4
3325999914.925512016 qam3
4461999645.075512016 qam1


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Tudor
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Re: 500mbps package 200mbps speed

Your upstream channels are all high, just within acceptable range, but you should be on 64 QAM not 16. Call customer services and report the problem, you need a technician visit to correct. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2