Virgin Media Community

[Rachel041185]

Hello all again

Since my last message on here I have been able to get up and running due to help from a very nice engineer that visited. However since I have noticed a problem with broadband speed, I am on the 500 pack have been told I shouldn't have any issues gaining this however daily I struggle to get over 200 (I know don't get the violins out just yet) I have tested this both wired and wireless at countless different times and can not get over the minimum expected speeds virgin quotes on its policies.

Can anyone help with this? I've checked all connection which are tight and secure and really don't want to ring customer services to go through there script process.

I'll post the router status below. 

[Rachel041185]

Cable Modem StatusItem Status Comments

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Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	267000000	7.1	40	256 qam	17
2	195000000	6.5	40	256 qam	8
3	203000000	6.5	38	256 qam	9
4	211000000	6.5	38	256 qam	10
5	219000000	6.5	38	256 qam	11
6	227000000	6.8	38	256 qam	12
7	235000000	6.9	38	256 qam	13
8	243000000	6.8	38	256 qam	14
9	251000000	7	38	256 qam	15
10	259000000	7.3	38	256 qam	16
11	275000000	7	40	256 qam	18
12	283000000	6.8	40	256 qam	19
13	291000000	7.1	40	256 qam	20
14	299000000	7.8	40	256 qam	21
15	307000000	7.9	40	256 qam	22
16	315000000	8	40	256 qam	23
17	323000000	8.1	40	256 qam	24
18	363000000	8.5	40	256 qam	25
19	371000000	8.4	40	256 qam	26
20	379000000	8.3	40	256 qam	27
21	387000000	8.4	40	256 qam	28
22	395000000	8.5	40	256 qam	29
23	403000000	8.4	40	256 qam	30
24	411000000	8.4	40	256 qam	31

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	2237	0
2	Locked	40.3	6521	0
3	Locked	38.9	7388	0
4	Locked	38.9	6880	0
5	Locked	38.9	6237	0
6	Locked	38.9	5384	0
7	Locked	38.9	4915	0
8	Locked	38.9	4565	0
9	Locked	38.9	3813	0
10	Locked	38.9	2644	0
11	Locked	40.3	2420	0
12	Locked	40.3	2333	0
13	Locked	40.9	1442	0
14	Locked	40.3	829	0
15	Locked	40.9	563	0
16	Locked	40.9	610	0
17	Locked	40.3	593	0
18	Locked	40.9	743	0
19	Locked	40.3	1052	0
20	Locked	40.3	1341	0
21	Locked	40.9	1338	0
22	Locked	40.3	1455	0
23	Locked	40.3	1599	0
24	Locked	40.3	2225	0

Acquired Downstream Channel (Hz)	267000000	Locked
Ranged Upstream Channel (Hz)	39399974	Locked
Provisioning State	Online

[Tudor]

We also need your upstream levels. Those Pre RS errors are fairly high, but are accumulative since the hub was last power cycled. Pre errors are automatically corrected, but I have never seen that level of Pre errors without some Post errors (which are not correctable) and yours are all zero.

[Rachel041185]

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39399974	5.075	5120	16 qam	2
2	25799996	4.875	5120	16 qam	4
3	32599991	4.925	5120	16 qam	3
4	46199964	5.075	5120	16 qam	1

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Tudor]

Your upstream channels are all high, just within acceptable range, but you should be on 64 QAM not 16. Call customer services and report the problem, you need a technician visit to correct.