I've just called customer support and they've told me in order to have the 500mbps internet I need to be on the top package for all three services that VM offers. That includes TV Package, Phone. Is this true? I find this hard to believe.
I think there is also a technicality involved. You can only upgrade to 500Mbps if you are in a 350Mbps area. If your area happens to be capped at 200Mbps, perhaps due to congestion or inadequate kit, you can't upgrade to 350Mbps let alone 500Mbps.