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HL123
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£50 welcome credit

When I joined I selected the £50 welcome credit, this did not appeared on my first bill, does it normally take a few months to appear? 

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Forum Team
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Message 2 of 9
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Re: £50 welcome credit

Hi HL123,

 

Thank you for reaching out to us in our community, I am sorry to hear you didn't receive your welcome bonus.

 

Was this an online offer?

 

Did you receive an email advising this deal and do you still have it?

 

Kind regards

 

Paul.

 

 

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HL123
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Message 3 of 9
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Re: £50 welcome credit

Hi Paul, 

Yes it was an online offer and I have the order confirmation email showing this was what included in my order. 

Kind regards,

Helen 

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Re: £50 welcome credit

Hi Helen,

 

 

I would like to invite you into a private chat so I can look into this for you, I will send you an invite shortly, please click on the purple envelope to accept.

 

Kind regards

 

Paul.

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HL123
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Re: £50 welcome credit

Hi Paul, did you mean to send this in a private chat?

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LittleMick73
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Re: £50 welcome credit

Hi Yes of course he did as this is a public forum bill issues can't be discussed on here.Regards Micky
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HL123
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Re: £50 welcome credit

Hi Paul, 

When I try to reply to your private chat, I get a message saying I've reached the limit of private messages I can send. 

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Message 8 of 9
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Re: £50 welcome credit

Hi Helen,

 

Are you able to reply to give it about 45 mins and not post anything so the system clears. Then try and reply back to Paul's post?

 

Let us know after the wait if you still have problems replying to him.

 

Regards,

 

Lisa

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HL123
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Message 9 of 9
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Re: £50 welcome credit

Thanks for your help in getting this sorted Paul.

Kind regards, 

Helen 

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