2 weeks ago
When I joined I selected the £50 welcome credit, this did not appeared on my first bill, does it normally take a few months to appear?
a week ago
Thank you for reaching out to us in our community, I am sorry to hear you didn't receive your welcome bonus.
Was this an online offer?
Did you receive an email advising this deal and do you still have it?
Yes it was an online offer and I have the order confirmation email showing this was what included in my order.
I would like to invite you into a private chat so I can look into this for you, I will send you an invite shortly, please click on the purple envelope to accept.
Hi Paul, did you mean to send this in a private chat?
When I try to reply to your private chat, I get a message saying I've reached the limit of private messages I can send.
Are you able to reply to give it about 45 mins and not post anything so the system clears. Then try and reply back to Paul's post?
Let us know after the wait if you still have problems replying to him.
Thanks for your help in getting this sorted Paul.