on 17-11-2021 11:53
Hi. Why are we being charged a £34 setup fee when we have already paid it?
on 19-11-2021 13:58
Hi @detepatlen
Welcome to our Community Help Forum 🙂
Thank you for making your first post regarding the set up fee, I would like to take a look at your account and check the set up fee charge for you.
I shall send you a private message now to obtain the details required. Please look out for the purple envelope in the top right corner and get back to me when you can!
Best wishes,
Serena