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Catlin
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2 broadband lines in the house can only upgrade to hub 3.0 once

Is there a way around this?

It wont let me claim on the website again since I have already requested an upgraded box.

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chenks
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Re: 2 broadband lines in the house can only upgrade to hub 3.0 once

what are you trying to achieve?
you say you have "2 broadband lines", but do you mean you have 2 physical separate virgin installations? or just 1 split into 2?
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Catlin
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Re: 2 broadband lines in the house can only upgrade to hub 3.0 once

We have 2 separate physical lines and accounts in the house.and I am trying to go through the superhub upgrade, But I can only process 1 on the website, If I try again it just tells me I have already upgraded on this address.

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chenks
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Re: 2 broadband lines in the house can only upgrade to hub 3.0 once

you might need to call in to CS and request this.
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Forum Team
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Re: 2 broadband lines in the house can only upgrade to hub 3.0 once

Hi Catlin

 

Are both if these accounts registered at the same address? 

This is very rare to have and nothing I have seen before if so 

What I can do if you like if is arrange for the hub to be swapped out 

Gareth_L

 

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