14 days while we close existing account - New customer

[Max444]

Hi,

I have just moved in and I am trying to get virgin media bundle online, but it is telling me that a virgin media account exists at this address already when I try to check out and there would be a delay sending the new kit. I have seen a similar post previously on the forum on the link https://community.virginmedia.com/t5/QuickStart-set-up-and/14-days-while-we-close-existing-account-N... however this might be locked from posting new replies. Would appreciate if someone could help.

Thanks.

[VM-Jon]

Hi @Max444 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon