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alexmarch
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14 Days of disconnection because of existing account at same address

I am moving to a property where the previous tenant had virgin media broadband but they have now moved out and have removed the router. So before making my order, I was notified:

A Virgin Media account already exists at this address, so we will need to delay sending your kit for 14 days while we close this account. 

I am not a Virgin Media user now but I really want to choose Virgin as my broadband supplier. However, I am disappointed by this 14-day period where I have no access to WiFi! I will be working from home soon so I need the kit ASAP.

I hope there's a way to get the quickstart kit faster than 14 days?

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Christy_D
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Re: 14 Days of disconnection because of existing account at same address

Hi there,

Let me take a look at this for you.

I will send a private message to take some details and see what I can do to assist you with this.

Thank you,

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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