HiI cancelled my Virgin Media broadband contract on 22nd March, as I was moving to an area not served by VM and recieved an email on 22nd March telling me that my end date was 21st April. However, I have today received a bill from VM for 26th April t...
im not getting anywhere with virgin media customer services and in the last 5 days or so ive been told 4 different things by 4 different people, im not really sure who is right in this situation as it seems no one really knows, i appreciate your time...
Hi, I'm hoping someone from Virgin on here can confirm my thinking as I'm getting absolutely no where with customer services on the phone. I changed my direct debit date about 2 weeks ago to the 1st of the month. I understand doing this would cause ...
Hello.I have had to cancel my Virgin Media package, but I'm wondering if I will be able to extend my cancellation date.My contract is due to end on 21st April, but I would like it to end on the 2nd May if possible.Thanks in advance, Ian Swift
My contract has just come to an end, along the deal I had. I would like to upgrade to Maxit TV but as I'm retired the price is a big issue for me and the increase now is not good!I've seen threads in the past on here about the best way to get a new d...
For the past 5 months or so i have been charged £18.99 a month on top of my usual package. Customer service say i must have signed up for Netflix on my V6 box but i havent. I have phoned customer services each month to be told they will cancel it and...
Hi - seems to be a few similar posts on this topic - but just looking for some help resolving my specific issue which seems a little different.I’ve recently cancelled and was left guessing whether I’d be asked to return equipment (I.e. told I may be ...
I've been with Virgin Media since 2007 and registered for eBilling all that time. Last month I received an unsolicited paper bill along with a charge for £1.75.I complained and requested a refund of the paper bill charge.My complaint was mishandled: ...
After a number of conversations and phone calls (couldn’t renew on line as it kept saying there was an issue) I’ve managed to renew my contract. I think VM could do so much better with customer service if they reviewed their call centres and listened...