Virgin Media Community

Hub5

I’ve just upgraded to the1 gig internet and still haven’t got my hub 5 is there a reason why, because it states that it comes with the upgrade

I'm sending this message after a call that lasted for 1 hour and 32 minutes earlier today and got me nowhere.I renewed with Virgin in December '22 for 18 months and then moved house in April '23. Imagine my surprise today when I saw my upcoming bill ...

Unknown transaction

Hi I have recently noticed a direct debit transaction from my bank to a payee called "VIRGINPHONEINS." I was wondering what this transaction is as I have moved over to O2 as of late last year.Kind RegardsDaniel

Hub 3 with pods only accepts connections to 2.4 GHz

I have a Hub 3 and a set of pods, all VM standard config - 2.4 and 5 GHz on same SSID etc. I noticed that our Fire TV was often buffering even though it's right next to the hub, and video calls on laptops often drop connection even though signal stre...

unable to login to my virginmedia account,email address not recgonized

I can't login to my virginmedia account , keeps saying email address not recgonized, tried every suggestion going but but still can't access my account or get into my virgin emails on my outlook account.

Out of contract Cancellation

I have just got off the phone to virgin media. I am out of contract. Yet Virgin Media insist on sending me emails saying they will waive the early exit fee if I supply my new address. My new address already has an ISP. I have no use for Virgin Media ...

Resolved! Email not receiving with Outlook - connection error's

Been using Outlok for ages with no problems at all, then yesterday it suddenly stopped collecting emails along with the 0x800CCC1A error message.I can send but not receive mail.iMap works fine on my phone and Ipad.I followed other replies and set up ...

Cannot make a complaint for broadband

After having problems with websafe for over year with no resolve I yet again rang customer service again today asking to make a complaint. They talked me through the problem and yet again had no idea how to fix it.Anyway turns out all my previous cal...

Can't view bills online

For 4 or 5 days now I have been unable to view my bills online. When I try to, the page shows the following message."Oops! You’ve caught us hard at work.We’re sorry this part of the site isn't available at the moment, everything will be back to norm...

No landline for 5 days

I have have had no land line for the past 5 days. When I go into the APP it says there is an issue in my area but when you go further into it it says there is no issues in my area/post code.the fix date keeps moving on another 24 hours every time I c...