Virgin Media Community

Child safe

Please can someone have a look into my account yet again as it is stating child safe is on but it isn't. Also does anyone know why this is happening to many people?

Speed upgrade offer 50% off by text message

Hi Got a text message today offering a speed upgrade at 50% off usual rate. I am interested in this but clicking on the Text link takes takes me to an "Oops something went wrong" webpage. Tried logging in via my pc and the offer is also on my homepag...

Resolved! virgin tv go pin reset still not working

cannot watch anything with parental controlsi have reset pin to default on Virgin TV Go still wont accept it. any ideas, keeps going to pin temporarily locked?

Resolved! Netflix Account Issues

Hi, i only yesterday got around to resetting my Mail password to discover several emails telling me about Netflix being added to my account and to "click here" to register. When i clicked, the link said there was a problem.Reading thru more emails, i...

Spam call?

Hiya, I had a call on my mobile from 0800 052 5306, claiming to be from Virgin Media. As well my mobile number, they knew my name, they then hung up. I did a search on the web for this number and some sites suggest its a scam. The question to Virgin ...

After help with astronomical bills

Long story short my father has been ill for quite a long time and now he's in hospital and I'm trying to help my mother with the bills. He's been a virgin media customer for a very long time, his virgin email ends in @ntlworld.com! yet for a very lon...

I would like to cancel on of my two email addresses

I have two email addresses but would like to cancel one of them as I only get spam and threatening emails on it

Need help with network log

Hello, wondering if anyone could help we not long upgraded to virgin gig package, but the performance hasn’t changed devices are struggling I’ve had to buy a device to help with the wifi signals and give qos its helped a lil but the problem is with t...

Disconnection and complaint

Not sure this is the right place to post but anyways this is mostly a rant as there seems not to be a way i can use the webform for a complaint and do not have the time to write a letter. I have been disconnected on the day after I requested to cance...

Secondary account gone plus bitcoin threat/hack?

HiI'm hoping someone can helplast year I was able to access my secondary email account via webmail & computer. I received info from virgin about setting app password which I did. Since then I have been unable to access it but still receiving email ...