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Community Activity

Special Offer

Hi all, I have just received an offer of an 18month contract for my current package of £70.00 a month, as there is a price rise due 1st April will this affect this cost of £70.00? 

After 25+ years I've submitted my cancellation

Submitted my cancellation today as I've gone to Yayzi (City Fibre) broadband only as we don't use the TV or phone i our house, it's all Youtube, Netflix, and Amazon. My package is 1.2gb down and 1gb up, and I get exactly that speed.Even though I was ...

CraigT1976 by On our wavelength
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  • 8 replies
  • 8 kudos

Unable to set new secondary email account password

I have been with NTLWorld/VirginMedia for something like 20 years.When I first established my account I setup ntlworld.com email addresses.  The email address I use for many many different logins online is not the same email address that I use to log...

Blocked email - cannot reset password

Hello Is there anybody from Virgin that could help me to unblock my email account. I've tried to reset my password as instructed but am not having any luck at all.  Regards  Malcolm      [MOD EDIT: Subject title changed for clarity]

Complaint - installation

Hi, I joined Virgin about 2 months ago and the experience has been terrible. To start the internet was unable to be installed and after multiple failures to turn up from engineers and installation teams, I finally had my wires ran in the back garden ...

ConReg by Just joined
  • 66 Views
  • 1 replies
  • 0 kudos

scam calls

what do you reckon is the going rate??you call up with a problem talk to rupert etc in indonesia/thailand/india etc and within 2 days get scam calls from people saying this and that about Virgin ??£100 per telephone number from the virgin technicians...

patier by Tuning in
  • 181 Views
  • 8 replies
  • 0 kudos

Homemover email address..

My daughter moved to an area which virgin do not supply internet, they told her she would not have to pay anything to terminate her contract, she had to send proof of her new address even though they collected the old box from her at her new address,...

360 mini problems

Hi - I’m having problems connecting mini 360 to new tv via WiFi   Worked fine on old tv. Now no welcome or instruction page appears. Screen goes blank when switched to hdm source. I have tried in different ports. The tv is connected via WiFi. Is this...

Latest from our Blog

Annual price change from April 2024

Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services.   What this means for you...

21 Comments

Accessibility and Vulnerability Policy

Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...

1 Comments