Virgin Media Community

Getting a lot of pre rs errors 100s hub5

Hi all hope you are all well. So I have 1gig and hub5. I am getting 100s of pre rs errors on my 3.0 down stream channels it's only been up for less than 2 days since last reboot.From 300 to 1300 across all channels.But no post rs errors. Can you tell...

Speeds fluctuating between 0.5 and 260?

At a loss here. BQM shows nothing out of the ordinary. Speeds are fine until they suddenly aren't. Can't find any faults in the area/nothing showing up on Google. Every 5-10 minutes the Internet just practically drops. Also massive ping spikes when t...

Resolved! Manuel payments

Can I make manual payments instead of DD pay over the phone

Website blocking

Hey wondered if anyone could help as Ive spoke to virgin and there tech team thay seem to be scratching there heads, recently playstation.com and a few other websites are getting access denied so I can't sign into my psn, we safe is not on but I have...

Lotto app blocked on iOS

After buying a new iPhone 15 I tried to access my national lottery app this evening and get the following message (see pic). I have never had parental controls on & have double checked this. Up until I got my new phone I could access the app easily w...

Online Renewal Link Not Working!

Received multiple emails from VM with heading "Hurry! Grab your EXCLUSIVE renewal offer now" but the Recontract Now link simply does not work - all I got is:Oops!Looks like something's gone wrong.We couldn't find the page you're looking for.Ya it's ...

Being made homeless and expected to pay to leave Virgin early.

Hello,I have been issued a Section 21 no fault eviction notice, spoken to customer services to cancel the remainder of my contract only to be told that even though I am to be made homeless I need to pay almost £600 to leave my contract early. My onl...

Where is Ted episode 1??

Self explanatory, episode 1 off season 1 of Ted is missing. Does anyone know why?

VM Connect App cannot find Hub 4

My VM Connect App (latest version updated, yes) has not been able to find my hub 4.I have tried resetting my hub bit still non-issue albeit my device and others can still connect to the router and access VM internet, it's just that the connect app ca...

Hi, I have been evicted on the 19th March 2024, I asked Virgin Media to cancel my contract because I'm in temporary accomodation and I'll no longer use the Internet services. They asked me to pay more than 200 pounds. I told them that I have been for...