Virgin Media Community

No account number

Hello, I just moved into a new flat, and ordered a self install virgin media kit online. I’ve gotten the order confirmation and other contract documents but none of them had my account number or area reference in it, they were blank, marked with “-“ ...

Webmail - forbidden - AppPassword Reset

I, as do many others in this forum regularly suffer from the webmail lockout issue which also prevents the sending of email via POP3 clients suck as Outlook. As other posts highlight, to resolve this issue you have to reset your app password and also...

Online Renewal Link Not Working!

Received multiple emails from VM with heading "Hurry! Grab your EXCLUSIVE renewal offer now" but the Recontract Now link simply does not work - all I got is: Oops!Looks like something's gone wrong.We couldn't find the page you're looking for. Ya it'...

Cancel request

Hi, I have been evicted on the 19th of March 2024, I asked Virgin Media to cancel my contract because I'm in temporary accommodation and I'll no longer use the Internet services. They asked me to pay more than 200 pounds. I told them that I have been...

Lotto app blocked on iOS

After buying a new iPhone 15 I tried to access my national lottery app this evening and get the following message (see pic). I have never had parental controls on & have double checked this. Up until I got my new phone I could access the app easily w...

Verification email

Unable to register my online account, it says to click verification email but have not received one. Resend prompt seems to do nothing have also tried resetting password but no luck

TNT sport price query

HiI just added TNT sports which showed as only £5 extra per month (£18 a month with a £13 discount) but now added, the email confirmation says it is £16.20 per month?Has anyone else had this happen? I don't fancy paying that much for it.Thanks,

Can not verify me email address

Hi, I can not verify my email, every time I click the link it says verification link expired.Thanks,Tom52411

Which! Virgin worse customer service!!!

Time to pull your finger out - still waiting for pod issues to be resolved - was expecting a call as faults in my area?? https://www.which.co.uk/news/article/virgin-media-named-worst-major-broadband-provider-for-customer-service-aQwVk5g0Tdc4

Hub 3 with pods only accepts connections to 2.4 GHz

I have a Hub 3 and a set of pods, all VM standard config - 2.4 and 5 GHz on same SSID etc. I noticed that our Fire TV was often buffering even though it's right next to the hub, and video calls on laptops often drop connection even though signal stre...