Virgin Media Community

Sound cutting out on some channels on v6 box

The sound keeps cutting out especially on HGTV channel but it does it on terrestrial channels too. HGTV seems to be the worst though as it can be every minute or more. Doesn't matter whether I'm on live, delay or recorded. Rebooting box doesn't hel...

Child safe

Please can someone have a look into my account yet again as it is stating child safe is on but it isn't. Also does anyone know why this is happening to many people?

we have the package to set it up ourselves and found the virgin media box but theres a wire already in it

Virgin on the ridiculous.

I have been with Virgin Media since early March, my broadband has been up and running since 13th March, and that is when the problems started. As part of the package I asked for my number with BT be ported to Virgin, and after three port requests it ...

VM debt complaint makes the Daily Telegraph

See https://www.telegraph.co.uk/money/consumer-affairs/debt-collectors-chasing-me-145-dont-owe/. (possible paywall)

New contract not shown on website. No email.

Good Morning,I spoke to the renewals team on the 4th April and accepted a new deal. I was text messaged a contract which i signed and has been uploaded (03100003363168). However this contract hasn't been uploaded onto the website. I also never receiv...

Email not working since 15/04/24

Seems that there a lot of problems being reported since yesterday, 15/04/24, mainly concerned with the SMTP server for outgoing mail. For me, I get: 16/04/24, 23:04:47: SEND - sending mail message(s) - 1 message(s) in queue16/04/24, 23:04:47: SEND - ...

Remove number

Can you remove my landline number from BT printed directory

I have lost the sercuity key for my credit loan agreement

We took out a loan agreement for a phone and have lost the sercuity key for the loan agreement we just want to pay it off and close the account

TNT Sports incorrect charge

HI, I signed up for TNT sports directly within the stream box a couple of days ago. The price was advertised at £5 per month and structured as below £18 TNT sports - £13 Discount £5 Total per month when I looked at my virgin media - I actually discov...