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Hub 5 no WiFi

Hi,app prompted me to reset to hub which I have done but the WiFi is no longer visible. Have also done full power down and back on and attempted pinhole reset. No joy. Solid white light on hub bottom right, no other lights visibleCan anyone help?

Cdms811 by • Just joined
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RENEWAL is impossible

Over a decade with Virgin and have lived their different levels of customer service over the years when it comes to renewal.And now, in 2024, a massive step backwards that indicates no one from Virgin have walked the UX journey themselves to renew wh...

VirginRenewal.png
VROODER by • Joining in
  • 2156 Views
  • 24 replies
  • 13 kudos

Just installed not got what I was told I'd get

I've just had virgin installed and to be fair excellent service. But when I started to set up my channels I was disappointed to find sky witness is not in, and I would have to upgrade. When the gentleman came round to my house he convinced me to move...

Kazer61 by • Joining in
  • 101 Views
  • 4 replies
  • 0 kudos

Resolved! wifi connected, but no internet

Hi,Having an issue with some wireless devices saying they are connected but have no internet access whilst having a mostly full signal. for instance, my phone and pc will both be on wifi in the same room, but my pc will say no internet access whilst ...

unable to send emails from emClient for ntlworld.com email account

Hi My emClient email package won't send emails, but will receive. My email address is an ntlworld.com one. I can login to the Virgin web email and send/receive ok. I've tried changing the SMTP settings to some recommended online, but no changeThe err...

appoman by • Just joined
  • 103 Views
  • 3 replies
  • 0 kudos

House move VM account transfer gone wrong?

I write on behalf of my elderly mother-in-law (who is the VM customer, with a contract running until October 2024), who recently moved home. We logged the move with VM, got the installation at the new property booked, and all was installed as planned...

jogoVM by • Joining in
  • 10 Views
  • 0 replies
  • 0 kudos

How to cancel order

Hello, how in this world I can cancel my order [REMOVED] Please don't ask me to phone all your numbers with waiting times of 30mins + and advisors asking me for account details and my last bill amount as its a new installation but they don't care! I ...

Treadmill causing interference.

Hoping for some help. We work from home and have connected the upstairs office to the router (Hub 5) via a Virgin Media supplied booster. I can't run a ethernet across the house the booster has been a good solution. All been fine till I got a treadmi...

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Annual price change from April 2024

Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services.   What this means for you...

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Accessibility and Vulnerability Policy

Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...

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