Virgin Media Community

Contract renewal

Had an email Monday offering a new deal as we're out of contract in Sept. Downloaded contract terms etc and went back next day to agree them but the link has disappeared. Spoke to customer service who couldn't see the ‘contract information sheet numb...

Need help with network log

Hello, wondering if anyone could help we not long upgraded to virgin gig package, but the performance hasn’t changed devices are struggling I’ve had to buy a device to help with the wifi signals and give qos its helped a lil but the problem is with t...

Child safe

Please can someone have a look into my account yet again as it is stating child safe is on but it isn't. Also does anyone know why this is happening to many people?

Went from M50 with 64mbps (2 days ago) to M125 with 15mbps to 40mbps (today)

Called the CS number, they did the checks and told me it was because I had 20 devices on my hub4 (IOT bulbs and plugs), that was why my speed is worse now on a faster connection than it was two days ago! I've tried to explain to them that I don't bel...

Re: Child safe not working

Hello, we are having the same issue with Child Safe. After reading the replies here I tried a PIN reset and have then turned Child Safe off and on again, but it is still not blocking inappropriate sites. Please could someone help?

memorable word on keypad

Hi,I just called the support hotline and it asked me to enter the memorable word's character by the phone keypad.Does it mean 2 = ABC, 8 = TUV etc?? I tried several times but could not match it at all.

Account not updated after agreeing contract change.

Hi all.My mums previous contract ended recently and after seeing a very steep rise in cost we called VM on Tuesday to either leave or preferably negotiate a new deal. This is even more important now as my father died last month so the household incom...

Email not working since 15/04/24

Seems that there a lot of problems being reported since yesterday, 15/04/24, mainly concerned with the SMTP server for outgoing mail. For me, I get: 16/04/24, 23:04:47: SEND - sending mail message(s) - 1 message(s) in queue16/04/24, 23:04:47: SEND - ...

Renewal offer not honoured, customer support ignoring pre-contract

Hi, a few days ago (Monday) I received an email with renewal offers, due to my current contract nearing its end. On Monday evening I reviewed the automatically generated offers (which were pretty bad), and I was given the option of customising a rene...

VM Connect cant find hub4

I also am having issues connecting to my Hub4 since upgrading 1gig broadband this week, BM connect can’t connect and the speed is frequently showing slower than when I was on 350 gbps broadband, I am paying more and getting less! Can you help please ...