Virgin Media Community

Email not working since 15/04/24

Seems that there a lot of problems being reported since yesterday, 15/04/24, mainly concerned with the SMTP server for outgoing mail.For me, I get:16/04/24, 23:04:47: SEND - sending mail message(s) - 1 message(s) in queue16/04/24, 23:04:47: SEND - Co...

Static IP Address

I am in need of two static addresses one for my PC and one for my NAS in order to take advantage of Wake-on-LAN (WoL). From what I can see this is impossible to set up with the Virgin Media Hub so am I right in thinking the only way of doing this is ...

Install + Account Questions

Hi, I registered to join Virgin back in November 2023, there were some issues and the install had to be cancelled. Fast forward to a few weeks ago and I tried the sign up again, this time over the phone. Everything went through fine and I've had seve...

Jumping through hoops every 18 months .I have had enought of this rubbish.

I had a contract with VM going back to before when it was NTL, which has once again come to an end.I've had enough of it. What I pay now is a total rip-off and it's time to leave, as I now retired and my income has dropped big-time.. I really can't ...

My secondary email as vanished

So I was hacked in my email address 2 days ago none of the virgin media agents can help me, I had my networks account since I signed up 16 yrs ago, all the agents giving me different answers, my secondary account I always use and it’s gone to the it ...

IP Address apparently blocked and according to second line technical help only three options to resolve

Hi, after not being able to send email all day I called the helpline and was passed to a back office for second line tech support which was not in the UK. I was told it was that my ip address was blocked,as a result i cannot send email from outlook i...

Not yet receive the refund as promised

I join Virgin boardband on 14 Mar 23 & move to a new address on 17 Mar 24. Virgin told me that I don’t have to pay for early disconnection fee because my new address was not covered by their network. I contact them several times through webpage & wha...

1gig broadband virgin media

Is there a benefit for latency with the 1gig broadband virgin media?Does it use docsis 3.1?

Dragging VM to the Ombudsman: What are your chances of winning?

Virgin Media uses the Communications Ombudsman for alternative dispute resolution purposes. This means that when you have exhausted the internal VM complaints process and have a deadlock letter (or else eight weeks have passed since you first formall...

SMTP not working on all email Accounts? (Can't Send emails, only receive)

Hi,I'm having problems sending email, IMAP is working fine so I can receive ok but all of a sudden SMTP has stopped working on all my Virgin Media email accounts so all email is stuck in the Outbox.Anyone else having this problem and are Virgin Media...

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