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Community Activity

Disconnected early

Arranged with Virgin to be disconnected on 2nd April, woken up today to broadband and tv having been turned off, technical support no help, said I was told the wrong information when cancelling and there was no way it would be turned back on as it wa...

Jr6399 by Just joined
  • 47 Views
  • 3 replies
  • 0 kudos

Transfer legacy unassigned Blueyonder mailbox to new VM account.

Hi, Please can a member of the admin team contact me directly to arrange moving an unassigned legacy Blueyonder mailbox to a new VM account. I am concerned it may be removed soon, as webmail access has recently been lost to this mailbox. Thank you

foxtrot2 by Just joined
  • 48 Views
  • 1 replies
  • 0 kudos

No Virgin Wall Socket

Hello, we received a quick start package as recommended by virgin media when we entered our address. An engineer was not  assigned to install one so we assumed everything we needed was in the box, we received the box yesterday and are disappointed to...

casquith by Just joined
  • 33 Views
  • 2 replies
  • 0 kudos

Wifi not working with new hub

I git a new hub on Tuesday, the wifi is on, tv working fine.  Nothing else will connect.  All of our phones the WiFi is showing but the disconnects and goes back to 4G. None of the pods are working and I.cant get into the app because the wifi is so b...

Resolved! VM Connect App and Router access

Good afternoonA couple of weeks ago I had to have my electricity meter replaced which meant the power was off for a while. Since then I have been unable to use the VM Connect app as it keeps saying it can't find the hub. I also can't log into the hub...

swm by Tuning in
  • 1101 Views
  • 28 replies
  • 0 kudos

New hub 5, upload 100Mb, download 40Mb

Today I installed a hub 5.  Getting 100Mb on the upload,  40Mb ish on the download.  Cable connection.  Going online to do their fault find just re-sets  the box and means I have to wait twenty minutes again and again.  Is there a way to speak to som...

Kawadadi by On our wavelength
  • 248 Views
  • 13 replies
  • 0 kudos

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