Virgin Media Community

Arranging a spotter visit

My current contract with TalkTalk is up and I am looking for other options. Virgin is the only provider in my area that offers faster internet speeds. The issue is that it appears my flat is the only one not covered by Virgin on my street. I live in ...

Re: Re: Virgin media Netflix accont added without my authorisation repeatedly

Hi my 83 year old mother is having exactly the same problem. I have contacted Netflix and I got the same reply as in your post. I then contacted Virgin Media and they said that it wasn’t their problem either. After further discussions, the online cha...

Is anyone experiencing issues with “VM CONNECT APP”

HUB apparently not recognised - despite internet and TV working - VM a waste of space advising there is a power outage that’s causing the issue?

power levels are not perfect

the technician said my power levels are not perfect but it will do. he put a 3db attentuator on gaming feels sluggish, if i restart the hub it feels more responsive but after 24 hours it feels sluggish again.

Hub 3 with pods only accepts connections to 2.4 GHz

I have a Hub 3 and a set of pods, all VM standard config - 2.4 and 5 GHz on same SSID etc. I noticed that our Fire TV was often buffering even though it's right next to the hub, and video calls on laptops often drop connection even though signal stre...

Where do I find my broadband contract end date??

Hi I don't seem to be able to find the end date of my contract anywhere? I've looked everywhere on my account etc. My bill states when it starts but nothing about when it ends. thanks

Resolved! I would like my old NTLWORLD email addresses deleting please

I have 3 old ntlworld email addresses that I would like deleting please. They are not linked to my current Virginmedia account so can't do it there. I have tried to log into the old account but my password does not work.

Fluctuating download speeds through pod

Hi all, new VM customer here. Moved home and went with VM with the Gig1 service.Speeds to router are superb - always above the 1000 minimum I should be getting. However, I'm consistently getting issues with my download speeds whilst connected to a bl...

Any future plans for multiroom stream?

Hi there I just took out services again with virgin im in a XGS-PON area so no coax. I took a stream box with my package and as I understand it its 1 per household. The question is does anyone know if there's any future plans to change this. Surely t...

Resolved! Child safe not working

Child safe is switched on but has stopped blocking adult sites (it used to). I’ve seen previous posts suggesting going to the 1.1.1.1 site and checking AS Name value says Virgin Media and it does. Please help, I’ve got young, curious kids spending mo...