Virgin Media Community

Rejoined virgin media and got sent a Hub3. How do I get a hub 5?

I left virgin media in January not long after I joined because the router they sent was absolutely dreadful (hub3).I’ve just rejoined on the higher volt package. £85 a month, 500Mbps, o2 sim, TV package etc, and on the website it shows the Hub 5.The ...

No incoming or outgoing mail since 15/04/24

Like many others on here with similar problems using Windows Live Mail on pcYour server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.Subject 'test'Serve...

My secondary email as vanished

So I was hacked in my email address 2 days ago none of the virgin media agents can help me, I had my networks account since I signed up 16 yrs ago, all the agents giving me different answers, my secondary account I always use and it’s gone to the it ...

Self install no wall socket

Hi - I have just received my smart hub after being told I am suitable for self install. I have no wall socket only these two virgin cables.Which one of the two cables connects to the smart hub ? I am also presuming I need some form of connector in or...

Resolved! What are you watching now?

I'm off to continue watching Marco Polo.... Now up to season 1 episode 4 on NetFlix

Extremely unreliable and laggy Internet for ~1 month now

Hey, I have been experiencing extreme lag almost all day but especially from around 3pm onwards, All devices wired and wireless, usually all evening. Have done all the usual cable checks etc. Can't seem to get an idea of what is happening myself from...

Resolved! Update your browser!

https://community.virginmedia.com/t5/Digital-life/Why-you-need-to-update-your-Browser/ba-p/3529827 https://www.theregister.com/2021/02/05/chrome_zero_day_update/ A zero day threat has been discovered on Chromium based browsers (Edge, Chrome etc). Go...

Really bad lag past 2 weeks

Hi all.past few weeks I’ve had a really bad connection…to the point it is unplayable. I’ve had issues before with power levels and this feels similar if not worse. I’ll post my router network stats below.

Email not working since 15/04/24

Seems that there a lot of problems being reported since yesterday, 15/04/24, mainly concerned with the SMTP server for outgoing mail.For me, I get:16/04/24, 23:04:47: SEND - sending mail message(s) - 1 message(s) in queue16/04/24, 23:04:47: SEND - Co...

Call back never happened

The customer service or lack thereof that I have received over the last month has been abysmal (with the exception of this forum).Badly written response letters that show my original complaint either wasn't read or understood properly followed by a n...