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Trying to re contract to offer

HiI received a re contract offer of £78 and have been trying to speak to someone about this as I want to know how to  take off the sky sports add on asI don't need sports. I also want to check that it still includes netflix and the ability to divert ...

Secondary account gone plus bitcoin threat/hack?

HiI'm hoping someone can helplast year I was able to access my secondary email account via webmail & computer.  I received info from virgin about setting app password which I did.  Since then I have been unable to access it but still receiving email ...

Hub 3 with pods only accepts connections to 2.4 GHz

I have a Hub 3 and a set of pods, all VM standard config - 2.4 and 5 GHz on same SSID etc. I noticed that our Fire TV was often buffering even though it's right next to the hub, and video calls on laptops often drop connection even though signal stre...

papanoob by • Just joined
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V6 Box Pixelation

Getting pixelation on my v6 box when watching both live TV and recordings. I had this issue as far back as 2022 when I posted in the forums. Any ideas on how to troubleshoot this?

sladep by • On our wavelength
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Email not working since 15/04/24

Seems that there a lot of problems being reported since yesterday, 15/04/24, mainly concerned with the SMTP server for outgoing mail. For me, I get: 16/04/24, 23:04:47: SEND - sending mail message(s) - 1 message(s) in queue16/04/24, 23:04:47: SEND - ...

al67 by • Superfast
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  • 25 replies
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Moved router

Hello I recently bought gig 1 broadband which was located in my dining room. I decided to relocate to my living room where I still had a wall box from when I had a TiVo tv box. I thought this would be okay and save me paying the call out fee for a te...

Router Overheating

Router red light showing and hot to the touch. Broadband working on all devices. Switched on and off but to no avail. Wish I could speak to somebody at VM about this.

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