Virgin Media Community

Intermittent WIFI Hub 4 hot to touch

Hi I have a superhub 4 wifi speeds have always been lousy with dropouts etc recently i have had to place hub on its side to cool it down the top grill bit was getting hot to touch stuck with hub but recently had smart home heating, tv etc that use wi...

Hacked NTL email

I have not been with virgin for 3 years now and in the last few weeks I have started to get hacked on some old accounts that used the old NTLworld address. I recently had my Spotify account hacked to the point they changed the password on the account...

TVGO Woes

I’m having a similar issue to many on here. Used to make use of the TV Go App a lot but now it’s just a useless icon on my android phone, iPad and laptop. Started last summer, went to watch something and it asked me to sign in. Signed in using my pri...

Resolved! What are you watching now?

I'm off to continue watching Marco Polo.... Now up to season 1 episode 4 on NetFlix

Issues with Outlook e-mail error (0x800CCC1A)

Like many users here I too am now having issues with this, nothing has changed my end to cause such a thing.Monday the 15th April was the last day I was able to receive e-mails on my client.I use Outlook 2007 and Windows 7, Nothing change my end, no ...

Virgin Media cannot fix problem after 14 months since signing up with them

I moved from BT and Sky to VM in February 2023. I ported my line line number I had with BT to VM. However, calls made from the EE network to my VM landline, (ported from BT) cannot get through. Calls from EE receive a BT voicemail message. Callers fr...

Connect app can't do modem test

Connect app can't do modem test??

Extend cancellation date

Hey, I am due to be disconnected Wednesday 25th of April, am I able to pay another payment and extend for another month please? Kind regards

Unstable broadband connection

I have had years of totally reliable connection with Virgin Media until about 3-4 weeks ago. Since then I have been experiencing 'reliably unreliable' connection, with reduced bandwidth and dropouts tending to occur morning and evening. A VM engineer...

Please help me!!

Hi, ive been on the phone for most of the day today and got no where! All i want to do is pay off the remaining balance of my mobile phone with yourselves. Ive got no where, for some reason, every time i try to call people, they are asking for inform...