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The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!
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After 25+ years I've submitted my cancellation
by CraigT1976 -
RENEWAL is impossible
by VROODER -
Virgin Media defrauding customers
by paulcookson2 -
Repost - how to contact Ofcom
by marynewc -
If I have jump through hoops every 18 months to renew contracts I’ll be leaving Virgin after 20 years
by Michael99 -
Telegram being blocked
by MrJG08 -
Telegram being blocked?
by kregbru4 -
Network Issue between Virgin and AWS?
by Zangoose
Community Activity
After help with astronomical bills
Long story short my father has been ill for quite a long time and now he's in hospital and I'm trying to help my mother with the bills. He's been a virgin media customer for a very long time, his virgin email ends in @ntlworld.com! yet for a very lon...
Automatic compensation scheme for full loss of service - not being resolved appropriately
I am having a great deal of difficulty securing the automatic compensation that I believe I should be entitled to for a loss of service for 38 days from 23rd January to the March 2nd this year.I have spoken to the VM team on multiple occasions via th...
Is anyone experiencing issues with “VM CONNECT APP”
HUB apparently not recognised - despite internet and TV working - VM a waste of space advising there is a power outage that’s causing the issue?
Secondary account gone plus bitcoin threat/hack?
HiI'm hoping someone can helplast year I was able to access my secondary email account via webmail & computer. I received info from virgin about setting app password which I did. Since then I have been unable to access it but still receiving email ...
Resolved! Email not receiving with Outlook - connection error's
Been using Outlok for ages with no problems at all, then yesterday it suddenly stopped collecting emails along with the 0x800CCC1A error message.I can send but not receive mail.iMap works fine on my phone and Ipad.I followed other replies and set up ...
Unable to access emails on Imac
Using my Apple iMac pc I can log into my Virgin media account but when I click on the Quick link (virgin media mail) to access my emails, nothing happens but an empty file (called Unknown) is sent to my download folder. It does not take me to my emai...
VM have killed email being able to be received via SMTP on Windows 7
Hi allUnless anybody can suggest an ongoing fault being present is it reasonable to assume this now? It hasn't worked for almost 10 days now.Thanks
Help, some websites are blocked despite childsafe and virussafe off
Help, all of a sudden, some websites are blocked by Virgin Media, despite having both childsafe and virussafe off under online security.I tried turning on and off childsafe but it doesn't turn on or off, it stays off with the following error 'Sorry t...
Credit file
I am trying to email regarding a default of £0 effecting my joint mortgage application. This is severely effecting my mental health and is making me poorly.I am emailing creditfileamendements but I keep getting bounce backs can someone PLEASE HELP.
Speed upgrade offer 50% off by text message
Hi Got a text message today offering a speed upgrade at 50% off usual rate. I am interested in this but clicking on the Text link takes takes me to an "Oops something went wrong" webpage. Tried logging in via my pc and the offer is also on my homepag...
Latest from our Blog
Annual price change from April 2024
Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services. What this means for you...
Accessibility and Vulnerability Policy
Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...
Virgin Media switches on residential 2Gbps broadband service
Virgin Media O2 has become the first major UK provider to publicly launch a residential 2Gbps broadband service and introduce symmetrical download and upload speeds across all of its speed tiers as an...
Did you know you can spread the cost of your bill over the month
Staying on top of your payments is easier than ever before. We know everyone’s circumstances are different, so you’ll now be able to manage your payments in a way that suits you. If you’d prefer to s...
